Manchester-based, Heatrod Elements are the UK’s leading manufacturer of heating elements. The company, formed in the early 1960’s, is a specialist producer of metal sheathed, mineral insulated heating elements.
Sector: Commercial & Industrial
Services: Skip & Container Hire, Customer Reporting
Why They Chose JWS
We chose JWS because of the approach and support we received from our Account Manager, Trish Waddington, and the Technical Manager, Jade Saleh. Following the initial site visit, we got a good feel of their commitment to customer service.
We were also very impressed with the traceability of recycling alongside the competence and advice given by Jade.
Previous Issues / Challenges
Before working with JWS, we had a lack of knowledge about recycling. We also had a very fragmented approach to waste management and this made it difficult to ensure legal compliance.
Since having JWS as our waste management provider, we have noticed a reduction in costs for our waste disposal and we are also confident that we are now compliant with waste management.
In 2018, we achieved our BSI 14001 2015 for environmental management accreditation.
We are also impressed with the new customer portal where we can access information such as weights and disposal.
Our favourite aspect of JWS is the professional, customer-focused support and competence.